Before shipping your order, we personally check with the manufacturing workshop that your product complies with what you ordered and that the materials are free of defects.

By email: contact@jamaissanslui.fr, we promise to respond to you within 24 hours.

To calculate the price of our products, we start from our manufacturing cost to which we add the price of raw materials. From this price we add a margin allowing us to pay the website / shop, the communication costs and us 😊

If on the follow-up of your order in your personal space, the status is changed to "delivered" but you have not received it, contact us at contact@jamaissanslui.fr specifying your order number.< /p>

Yes, you have 24 hours after the order as long as it is not in sent status.

The delivery time for your bag is between 3 and 6 working days for a product in stock. For a personalized order with manufacturing request: between 4 and 6 weeks. Never Without Him delivers in France, Europe and DOM TOM. We also plan to send worldwide with a flat rate between 25€ and 45€ depending on the destination.

Send us an email with your request, and at least 3 photos of your bag with the apparent presentation of the defect within a maximum of one month following receipt of your bag. We will contact you during the day to discuss this with you upon receipt of your email. We specify that your bag is checked by us, and systematically photographed before any shipment. If there is indeed a defect, we can exchange it for you free of charge. Otherwise the shipping costs are your responsibility.

Your order is shipped in a cardboard box or in a special envelope depending on the size of the piece.

Do not wash. If you have a small washable stain on your JSL, you can gently rub over it with a damp white cloth.

Your JSL is made in an ESAT in Lyon with whom we have been working for almost 3 years. Each piece is handcrafted under the agile hand of our three seamstresses.

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